Your team, extended.
Property management businesses don’t always need another permanent team member.
Sometimes they need experienced support at the right time.
Extend Agency Services provides flexible, experienced support to property management businesses requiring additional capacity, operational assistance or project-based support.
Whether you’re managing leave, increased workloads, portfolio backlogs, a priority project or simply need experienced additional support, Extend can work alongside your existing team for an agreed scope and period.
Experienced support when your team needs it
Every agency operates differently.
That’s why Extend Agency Services is designed to be flexible — providing additional support around your existing team, systems and processes without introducing unnecessary complexity.
Support can be tailored around ongoing requirements, short-term capacity needs, individual projects or priority matters.
How Extend can support your agency
Routine Inspections
Experienced assistance completing routine inspections and associated reporting within the agreed scope of engagement.
Extend can work within your agency’s established systems and processes to provide additional inspection capacity when required.
Leave & Capacity Support
Additional operational support during annual leave, unexpected absences, recruitment periods, increased workloads or temporary staffing gaps.
The scope of responsibilities is agreed before commencement so there is clarity around what Extend will manage and what remains with the agency.
Portfolio Support
Practical assistance with agreed portfolio requirements including maintenance coordination, arrears follow-up, lease renewals, outstanding tasks and investor communication.
Support can be targeted to specific areas without requiring the agency to outsource an entire portfolio.
Operational & Project Support
Experienced assistance with specific property management projects, such as clearing a backlog of outstanding tasks or providing additional support during a busy onboarding period, working within your agency’s established systems.
The scope of work, responsibilities and timeframes are agreed before commencement.
Investor Communication
Professional communication support to help agencies maintain strong and consistent relationships with their property owners.
This may include owner updates, responding to investor enquiries and supporting communication during periods of change, always in line with your agency’s standards and preferred approach.
Business Development Support
Support with property management growth activities including rental assessments, investor enquiries, new business follow-up and onboarding.
Extend can help your agency respond to opportunities promptly and give new owners a smooth, professional start, without drawing your team away from existing clients.
How engagements work
Every engagement starts with a conversation about what your agency needs.
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Agreed scope.
Responsibilities, deliverables and timeframes are confirmed before work begins, so everyone is clear on what Extend will manage and what remains with the agency.
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Your systems, your standards.
Extend works within your agency’s established systems, processes and communication style.
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Flexible arrangements.
Support can be ongoing, short-term, project-based or focused on a single priority matter.
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Confidentiality & professional boundaries.
Your agency’s confidential information and client relationships are respected. Before accepting an engagement, Extend checks for potential conflicts of interest and will not proceed where a conflict is identified. Clear boundaries and responsibilities are agreed before commencement.
Need experienced support for your team?
Tell us what’s happening in your agency and where additional capacity or expertise would make the biggest difference. We’ll talk through how Extend can help and what an engagement could look like.
Clarity. Confidence. Support.
Discuss Agency SupportWhere Property Meets People & Purpose.